Tool Tree Tunnel Chain
Professional service in Nairobi

Welcome to Tool Tree Tunnel Chain

Self-service terminals manufactured for public-sector estates, each unit shipped with its own test record and traceable component history. Availability starts at the design stage: accessible modules, proven components and spare parts on the shelf cut the time a machine spends stopped. That is exactly what we work on: which batch a fault came from.

14+Years of experience
300+Satisfied clients
99%Machines operational in the field
Quality and documentation

What ships with every consignment

For the life of the unit plus two years, retrievable by serial number. Clients can request a copy at any point in that period.
We guarantee spare parts availability for ten years from the last unit manufactured. That is what keeps a machine installed today repairable through the next decade without long waits.
Yes, and we encourage it. Your engineers witness the tests on the actual units before they are packed, which resolves most acceptance disputes before delivery.
Where it is achievable we quote it and say so. Where a clause is contradictory or would harm serviceability, we flag it in the response rather than discovering it in production.
Yes. Every machine ships with a warranty, technical documentation and training for the service team, plus a support channel for fault diagnosis.
Yes. Every visit comes with a delivery note and a signed report detailing parts and times, in whatever format the tender requires.
Services

Everything you need in one place

Serving Nairobi with quality materials and certified professionals.

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Terminal manufacture to specification

Built against a tender specification, documented.

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Per-unit test record

Serial-linked results, shipped with the machine.

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Component batch traceability

Which batch went into which machine.

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Delivery quality pack

Certificates, records and declarations per consignment.

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Factory acceptance testing

Your engineers witness the tests before dispatch.

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Spares and service documentation

Exploded diagrams and part numbers per model.

Service levels

Agreed response times

Alert type Response Cover
Critical: fault under warranty 48 h Monday to Saturday
Spare parts: critical module delivery 48 h Monday to Friday
Scheduled: preventive review Per calendar Twice a year

Response times are set by contract and vary with the location of the machine.

Sectors

Who we work with

Large branch networks
Retail chains
Petrol stations
Hotels and shopping centres
Transport terminals
Public bodies
How we work

From order to after-sales

1

Specification

We set capacity, modules and duty conditions for each location.

2

Manufacturing

Assembly and quality control of every machine at the plant.

3

Delivery and install

Commissioning on site and training for the service team.

4

After-sales

Warranty, spare parts and technical support for the life of the machine.

Tool Tree Tunnel Chain Nairobi
Reviews

What our clients say

Real reviews from Nairobi clients.

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Procurement officer
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"The quality pack arrived complete with the first consignment. That is rarer than it should be."

T
Technical evaluator
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"Traceability let them isolate a bad power-supply batch to eleven units instead of the whole delivery."

E
Estate engineer
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"Exploded diagrams with part numbers meant our own team could order spares directly."

Product case

Before and after a machine replacement

Before โ€” Ageing machine with repeat faults, frequently out of service.
Before. Ageing machine with repeat faults, frequently out of service.
After โ€” New terminal installed and running continuously.
After. New terminal installed and running continuously.

Illustrative images of a typical replacement.

Need help? We are in Nairobi

Contact us today and receive fast, professional service.

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